Jolibet Privacy Policy – Your Data, Your Rights

When you register and use Jolibet, we collect certain personal information that is necessary to operate your account and provide our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you use to deposit or withdraw funds in Philippine pesos. We also collect technical data such as your device type, IP address, browser version, and session activity logs to help us maintain platform security and improve your experience. During the identity verification process, we may request a copy of a government-issued ID to confirm that you meet the minimum age requirement and that your account details are accurate. All information collected is limited to what is genuinely needed to run your account, process transactions, and comply with applicable regulations in the Philippines. We do not collect sensitive personal data beyond what is required for these purposes, and we do not ask for information that is unrelated to your use of the platform.

The personal information you provide is used primarily to create and manage your Jolibet account, process deposits and withdrawals in PHP, and verify your identity when required. We also use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. Your activity data helps us detect unusual behaviour, prevent fraud, and ensure that the platform remains safe and fair for all registered players across the Philippines. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant offers — you can opt out of these at any time by contacting our support team. We do not use your personal data to make automated decisions that would significantly affect your account without human review. All data use is governed by the principles of purpose limitation and data minimisation, meaning we only use your information for the specific reasons it was collected.

Jolibet does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only under strict confidentiality agreements that prohibit them from using your data for any purpose other than the service they provide to us. In certain circumstances, we may be required to disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we receive a lawful request or are obligated to do so under applicable law. If Jolibet undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance if this occurs. We will never disclose your personal information to other players or to any party that does not have a legitimate and documented need to access it. Any third-party partner that handles your data on our behalf is required to maintain security standards that are at least equivalent to our own.

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the Jolibet platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to staff members who require it to perform their specific job functions, and all such access is logged and monitored. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that poses a risk to your rights or interests, we will notify affected players and the relevant authorities in accordance with applicable data protection regulations in the Philippines. While no system can guarantee absolute security, we are committed to continuously improving our safeguards to keep your information as safe as possible.

We retain your personal information for as long as your Jolibet account remains active and for a reasonable period thereafter, as required by applicable laws and regulations in the Philippines. Transaction records and identity verification documents may be kept for a longer period to comply with financial record-keeping obligations and to resolve any disputes that may arise after account closure. Once the retention period has expired and there is no longer a legal or operational reason to keep your data, we will securely delete or anonymise it so that it can no longer be linked to you. If you request the closure of your account, we will begin the data retention review process and inform you of the applicable retention periods that apply to your specific records. You may contact our support team at any time to ask about the retention period that applies to your personal data. We do not retain data beyond what is necessary, and we review our retention practices regularly to ensure they remain proportionate and compliant.

As a registered player on Jolibet, you have the right to access the personal information we hold about you and to request a copy of it at any time. You may also ask us to correct any inaccurate or incomplete data, and we will update your records promptly upon verification. If you believe that your data is being processed in a way that is not consistent with this Privacy Policy or applicable law, you have the right to raise a concern with our support team or with the relevant data protection authority in the Philippines. You may request the deletion of your personal data where there is no longer a legitimate reason for us to retain it, subject to any legal obligations that require us to keep certain records. If you have previously consented to receiving marketing communications, you can withdraw that consent at any time without affecting the lawfulness of any processing that took place before your withdrawal. To exercise any of these rights, please contact our support team directly — we aim to respond to all data-related requests within a reasonable timeframe and will keep you informed throughout the process.